Privacy Policy

Last updated: April 2026

1. Introduction

Prime Relocation GmbH ("we," "our," or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

2. Data We Collect

a) Personal Data (Service-related)

When you engage our services or contact us, we may collect:

• Name and contact details (email, phone, address)
• Employment and employer information
• Family and dependent information
• Identification and immigration-related documents
• Financial information (e.g. for housing applications)
• Preferences regarding housing, schools, and services

b) Website Usage Data

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and access times
• Referring website

3. Use of Cookies and Similar Technologies

We may use cookies and similar technologies to ensure the proper functioning, security, and performance of our website, as well as to improve user experience.

Where required by applicable law, you will be asked to provide your consent before non-essential cookies are used.

4. Purpose of Processing

We process your data for the following purposes:

• Delivery of relocation and immigration services
• Communication with clients and partners
• Coordination with landlords, authorities, schools, and service providers
• Improvement of our services and website
• Compliance with legal and regulatory obligations

5. Legal Basis (where applicable under GDPR)

We process personal data based on:

• Contractual necessity (performance of our services)
• Legitimate interest (efficient service delivery, communication, website operation)
• Legal obligations
• Consent (where required)

6. Data Sharing

We may share your personal data with:

• Landlords and property managers
• Immigration and public authorities
• Schools and educational institutions
• Trusted service providers and partners
• Your employer (if applicable)

We only share data where necessary and appropriate for service delivery.

We do not sell personal data.

7. Use of Third-Party Services

We may use carefully selected third-party providers to operate our website and deliver our services. This may include:

• Hosting and IT service providers
• Analytics services (e.g. Google Analytics) to better understand website usage
• Communication and support tools, including AI-based technologies, to improve responsiveness and service quality

These providers may process personal data on our behalf and are contractually bound to ensure appropriate data protection and confidentiality.

8. International Data Transfers

Where personal data is transferred outside Switzerland or the European Economic Area (EEA), including to service providers such as Google or other technology partners, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions
• Standard contractual clauses or equivalent safeguards

9. Data Retention

We retain personal data only for as long as necessary:

• For the duration of the client relationship
• To comply with legal and regulatory obligations
• For legitimate business purposes

Data is securely deleted or anonymized thereafter.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

11. Your Rights

Under applicable data protection laws (including Swiss law and GDPR), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability (where applicable)

12. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us:

Prime Relocation GmbH
Industriestrasse 47
6300 Zug, Switzerland
Email: info@primerelocation.ch